Frequently Asked Questions
Everything you need to know about your gear and your journey with About The Run.
How do I know which running shoes are right for my gait?
We provide a detailed size and stability guide on each product page. If you are unsure whether you need neutral support or overpronation correction, our customer service team can provide a digital consultation to help you find the perfect fit.
What is your return policy on worn performance gear?
We offer a 30-day 'Run Guarantee.' If your new gear doesn't perform to your expectations during your training sessions, you can return it for a full refund or exchange, even if it has been lightly used.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for athletes who need their gear ready for an upcoming race weekend.
Do you offer international shipping for global runners?
Yes, About The Run ships to over 50 countries worldwide. International shipping times vary by location but generally range from 7-14 business days depending on customs processing.
Is your apparel made from sustainable materials?
Sustainability is core to our mission. Over 70% of our current apparel line is manufactured using recycled polyester and organic cotton to reduce our environmental footprint while maintaining high-performance standards.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.